Privacy Policy

Effective Date: September 29, 2026

1. Introduction

This Privacy Policy explains how Smiler Food (“we,” “our,” “us”) collects, uses, and protects information when you visit https://www.smilerfood.group (the “Site”). The Site is a business-to-business (B2B) website. This Privacy Policy should be read together with our Terms of Service.

2. Information We Collect

(a) Information you provide: when you submit an inquiry or contact form, request a quotation or samples, or email us, we may collect your name, email address, phone number, company name, country/region, and the content of your message.

(b) Information collected automatically: when you visit the Site, we may automatically collect technical information such as your browser type, device type, operating system, pages visited, and approximate location derived from your IP address.

(c) Cookies: the Site uses cookies to remember your preferences (including cookie-consent choices and language selection) and to understand how visitors use the Site. You can manage cookies through your browser settings and through our cookie-consent banner.

3. How We Use Information

We use the information we collect to: respond to your inquiries, quotations, and sample requests; provide customer service and business communications you request; improve the Site’s content and performance; and comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Site and our business (such as hosting and email providers), only as necessary for those purposes. We may also disclose information when required by law or when we reasonably believe disclosure is necessary to protect our rights, customers, or the public.

5. International Data Transfers

As an international B2B supplier, information you provide may be transferred to and processed in China or other countries where we or our service providers operate. By using the Site, you understand that your information may be processed outside your country of residence.

6. Data Security

We take reasonable administrative and technical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Data exchanged between your browser and the Site is protected with SSL/TLS encryption. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — for example, to maintain business correspondence — or as required for legal, tax, or compliance obligations. When information is no longer needed, we delete or anonymize it.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond within a reasonable time. Visitors from the European Union also have the right to: object to or request restriction of certain processing; request data portability; withdraw consent where processing is based on consent; and lodge a complaint with a supervisory authority. We may need to verify your identity before fulfilling a request.

9. Children’s Privacy

The Site is directed at business users and is not intended for children. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact

Questions about this Privacy Policy or your personal information: [email protected]